Outsourced IT Support your Business can rely on

Universal Computing stands out because we genuinely care about your business’s success. We leverage the latest technology and provide tailored IT support to ensure your operations are uninterrupted. Our commitment to proactive monitoring and rapid response means that we don’t just fix problems; we prevent them. We partner with you as your trusted IT department, allowing you to focus on growth while we handle everything IT-related in the background—seamlessly, effectively, and securely.

With over 25 years of experience in providing IT support, we understand the unique needs of our clients and how to adapt to the constantly changing technology landscape. Our extensive history means we’ve seen it all—from the earliest network systems to today’s sophisticated cloud-based solutions. This wealth of experience helps us deliver reliable IT services that are informed by deep industry knowledge and the ability to anticipate challenges before they arise. Trust in our experience and expertise to keep your business at the forefront of technology while ensuring smooth and secure operations.

Our scalable, per user/device pricing model ensures you only pay for what you need, making our IT support services highly flexible and cost-effective. Whether you are a small business with just a handful of devices or a larger organization with an expanding workforce, our pricing adapts to your needs without unnecessary costs. This tailored approach provides you with full transparency and control over your IT expenditure, allowing you to scale support as your business grows—paying only for the users, devices, and services that are critical to your operations. It’s IT support on your terms, built to evolve with your business.

In today’s digital world, cybersecurity is not optional—it’s essential. Our comprehensive cybersecurity services are designed to shield your business from an ever-growing array of threats, including ransomware, phishing attacks, zero-day vulnerabilities, and targeted breaches. With our core-protect and virtual IT department plans, you benefit from robust, cloud-based protection that continuously adapts to emerging threats. We take a proactive approach, utilizing advanced monitoring tools to detect and neutralize risks before they can impact your operations. By securing your data and systems, we provide you with peace of mind, allowing you to focus on growing your business, knowing that your IT environment is safe and secure.

At Universal Computing, we understand that downtime is not an option for your business. That’s why our service-level agreements (SLAs) are crafted to provide the fastest response and resolution times in the industry. From critical issues requiring immediate intervention to lower-priority needs, our SLAs ensure that every problem is addressed promptly, minimizing disruptions to your operations. With clearly defined response times and a focus on rapid resolution, we are dedicated to keeping your business running smoothly. Our commitment to maintaining minimal downtime means you can trust us to be there whenever you need us, ensuring your technology works seamlessly without interruption.

We leverage the latest Remote Monitoring and Management (RMM) technology to ensure your IT infrastructure is always in peak condition. Our advanced RMM tools provide real-time monitoring of all your devices and systems, allowing us to proactively identify and address potential issues before they turn into costly problems. This means that instead of waiting for something to break, we can fix it ahead of time, reducing downtime and maintaining the efficiency of your business operations. Our RMM technology also allows for seamless remote support, giving us instant access to troubleshoot and resolve issues without delays, ensuring your business remains fully operational at all times.