This might sound obvious, but with the advice of the police we help people and businesses each day recover from these scams.
A remote access scam is when a criminal convinces you to install software on your computer to speed up your PC or fix a problem, only to then take control of your computer, installing malware or stealing money from your online bank account.
The scam typically starts by you receiving a call from someone pretending to be from a telecommunications or technology company. Common firms that are impersonated include TalkTalk, Microsoft, Virgin Media and BT – but they could be from any company. Just because the number is showing on your phone as a company you recognise, it doesn’t mean they are, as phone numbers can be spoofed.
Once the scammer has access to your PC they have full control over your PC including browser history, saved passwords, emails etc. They may also ask you to pay something from your online banking account giving them full access to your online banking.
How to avoid being scammed:
Do not allow remote access to anyone unless you trust the person your speaking too. If they claim to be from a well known company, get their extension number or name and call back them using the main contact number from the official company website. Do not call using a telephone number they give you.
Never share online banking login details or passwords with anyone. Not even if they claim to be from your bank or any other company.
Never log onto your internet banking whilst someone has access to your computer remotely.
If you’re worried your account has been compromised, contact your bank by calling the number on the back of your card or from a trusted source like an official website. Don’t trust a number provided in an email, a text or a phone call.
If you think you have been a victim of this type of scam, contact us immediately for assistance, even if there are no obvious effects on your system. Software may have been installed repeating everything you type to a scammer.