The type of personal information we collect
We collect certain personal information about visitors and users of our Sites. The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments, content you direct us to make available on our Sites (such as item descriptions) and web analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).
How we collect personal information
We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites. We collect your personal information when you provide it to us when you complete a membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.
Personal information we collect about you from others
Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular: financial and/or transaction details from payment providers located in the UK, EU and US, in order to process a transaction; third party service providers (like Google, Facebook) who are located in the UK, EU or US, which may provide information about you when you link, connect, or login to your account with the third-party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider; and other third-party sources/ and or partners from UK, EU or US, whereby we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with information we have about you. For example, fraud warnings from service providers like identity verification service.
How we use personal information
When we disclose your personal information
We will disclose personal information to the following recipients: Subcontractors and service providers who assist us in connection with the ways we use personal information, in particular: online service providers which are located in UK, EU and US; technical and customer support services which are located in UK, EU and the US; subscription management services which are located in the UK, EU and the US; payment processing services which are located in the UK, EU and US; identification verification services located in the UK; and operational tooling services which are located in the US. Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations. our professional advisers (lawyers, accountants, financial advisers etc.) which are located in the UK; regulators and government authorities in connection with our compliance procedures and obligations; a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase; a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity; a third party, in order to enforce or defend our rights, or to address financial or reputational risks; a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and other recipients where we are authorised or required by law to do so.
Where we transfer and/or store your personal information
We are based in the UK, so your data will be processed in UK. Some of the recipients we have described in section 10 above, and to whom we disclose your personal information, are based outside the UK in places like the US, Canada, Ireland, Philippines, Poland, Romania. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
How we keep your personal information secure
We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in the UK. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
How you can access your personal information
You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact our data protection representative using the contact details at the end of this policy.
Marketing Choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.
Cookies and web analytics
Information you make public or give to others
How long we keep your personal information
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
How you can contact us
How you can access your personal information