Privacy Policy · Universal Computing Ltd

Universal Computing Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our websites: universalcomputing.co.uk and universalcomputing.net.

Business Name: Universal Computing Ltd
Trading Address: 24 Guildhall St, Dunfermline, Fife, KY12 7NS
Registered Address: 3 St Davids Business Park, Dalgety Bay, KY11 9PF
Email: info@universalcomputing.co.uk

Data Protection Officer: Universal Computing Ltd, Data Protection Officer (contact via the above email)

We may collect and process the following personal data:

• Name and contact information (e.g., email, phone number, company name)
• Enquiry details submitted through contact forms
• Billing, payment and transaction details (processed securely by our payment partners)
• Website usage data via Google Analytics (e.g., IP address, pages visited, session duration, browser type)
• Marketing preferences (where you opt in to receive communications)

We also operate CCTV at our business premises for the purposes of staff safety and crime prevention.

• When you complete forms on our website
• When you contact us by phone or email
• When you make a purchase or payment
• When you visit our websites (via cookies and analytics tools)

We process personal data for the following purposes:

We will only send you marketing emails or newsletters where you have explicitly opted in to receive them. You can withdraw consent or unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Our websites use cookies to enhance your browsing experience and measure site performance through Google Analytics. You can manage or withdraw your consent to cookies at any time via our cookie banner or browser settings.

For full details, please see our Cookie Policy.

We may share limited personal data with trusted service providers who help us deliver our services. These include:

• Stripe – secure online payments
• Paymentsense – card processing
• Pabbly – marketing and automation platform
• Sage Cloud – accounting and invoicing
• TNT – delivery and parcel services
• Microsoft 365 – email and document management
• Kitchen.co – client portal
• A UK-based hosting provider – website and server management

All third parties are required to comply with data protection laws and process your data only under our instructions.

We do not transfer your data outside the UK or EEA.

CCTV operates within public areas of our business premises solely for staff safety and crime prevention. Footage is securely stored and retained for a maximum of 14 days, unless required for investigation purposes. CCTV recordings are not shared except with law enforcement where legally required.

We retain personal data for no longer than is necessary.

• General enquiries, client records, and account information: 2 years
• Financial records: as required by tax and accounting regulations (usually up to 7 years)
• Pabbly – marketing and automation platform

After these periods, data is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing or restrict its use
• Withdraw consent (where applicable)
• Request data portability to another provider

You can exercise these rights by contacting info@universalcomputing.co.uk. We may need to verify your identity before processing your request.

We have an internal process to identify, assess, and respond to personal data breaches. In the unlikely event of a breach that risks your rights or freedoms, we will notify both you (if required) and the Information Commissioner’s Office (ICO) within 72 hours.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include access controls, encryption, secure storage, and staff training.

If you have concerns about how we handle your data, please contact our Data Protection Officer at info@universalcomputing.co.uk.

If you remain unsatisfied, you may contact the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113

We may update this Privacy Policy from time to time. Any changes will be published on this page, with the “Last updated” date revised accordingly.