IT Support Glenrothes · Managed and co-managed IT in Fife
Catch IT problems while they’re small.
Our IT support for businesses in Glenrothes covers proactive monitoring, patching, monitored backups and a helpdesk for your whole team. Our engineers come on site in Glenrothes when a visit is needed, and we can work alongside your own IT staff.
Is one person holding all your IT together?
Co-managed IT gives your IT person a helpdesk, monitoring and a team to call on, so the work doesn’t wait for their next free hour.
Problems only come to light once something stops working
Proactive monitoring that catches warning signs early
Your in-house IT person is stretched too thin
Co-managed support alongside your own IT staff
Nobody is sure the backups would actually restore
Monitored backups, with a recovery plan for the worst day
Problems bounce between suppliers and nobody takes charge
One team for IT, Microsoft 365, security and devices
Updates and security patches keep getting put off
Patches and updates applied and checked for you
Old PCs sit in a cupboard with company data still on them
Secure wiping and disposal when a device reaches the end of its life
Read about the cloud services and corporate network we set up for Dunfermline Golf Club.
IT support that fits the team you already have.
No IT staff? We become your IT department. Already have someone in-house? We work alongside them and fill the gaps.
Your whole IT department
Monitoring, a helpdesk, Microsoft 365, security, backups and devices, looked after by one team for a predictable monthly cost.
Back-up for your in-house IT
We support your own IT staff with our helpdesk, monitoring and know-how, so they can focus on the projects only they can do.
Security built into the setup
Hardened configurations, controlled permissions and monitored systems, aligned with Cyber Essentials best practice.
Cybersecurity services →Backups and recovery
Secure, monitored backups, with a disaster recovery plan agreed before you ever need it.
Ongoing IT reviews
We review your systems and plans with you, so upgrades are budgeted and nothing reaches the end of its life by surprise.
Across Fife, with engineers in Glenrothes when it matters.
Glenrothes is home to manufacturers and engineering firms such as Raytheon and Bosch Rexroth, with employment areas from Pentland Park and Westwood Park to Queensway and Southfield. If your firm already has an IT person, co-managed support puts our team behind them.
We’re in Dunfermline, and our engineers work on site across Fife, including Glenrothes and Kirkcaldy. Most support happens remotely, and when kit reaches the end of its life, we wipe and dispose of it securely.
- Remote support for your whole team, wherever they work
- On-site engineers in Glenrothes when a visit is needed
- Co-managed support for in-house IT staff
- Lines open Monday to Friday, 9am to 5pm
- Support tickets out of hours, under your SLA terms
Recent IT and security projects.
A few recent projects: IT support and cybersecurity for a tour operator, managed IT for a dental practice and cloud services for a golf club.
Scotland Tours
IT Support · Security · DunfermlineIT support and cybersecurity protection that keeps a tour operator’s systems running without a hitch.
Pickering Dental
Managed IT · InverkeithingRemote monitoring and managed IT that keeps a busy dental practice running smoothly.
Dunfermline Golf Club
Cloud · Network · DunfermlineCloud services and a corporate network for Dunfermline Golf Club, connected by Starlink satellite broadband.
Reviews from our IT clients.
From our Google reviews, where we hold 4.9 stars from 63 reviews.
“Always great people to deal with. Depth and breadth of knowledge meet our needs perfectly to help manage and grow our business with IT Support.”
“Their IT support is second to none, offering quick, efficient, and professional service every time we need it. From resolving technical issues to providing cybersecurity protection, they’ve kept our systems running smoothly without a hitch.”
“Their remote monitoring and management tools keep our operations running seamlessly, and any issues we’ve encountered have been resolved with impressive speed.”
IT support Glenrothes: common questions.
Something else? Call 01383 840808, Monday to Friday, 9am to 5pm.
Can you send an engineer to our Glenrothes office?
Yes, anywhere in Glenrothes, from Pentland Park to Queensway and Southfield. We’re remote-first, so many issues are fixed over a remote session, and our engineers come on site when that’s the right way to fix it.
What happens to our old computers?
We securely wipe and dispose of laptops and PCs when they reach the end of their life, so company data doesn’t sit in a cupboard. We can also supply and set up replacements from Dell, HP and Lenovo.
What do your managed IT services include?
Proactive monitoring, a helpdesk for your whole team, Microsoft 365 management, security, monitored backups, device setup and ongoing IT reviews, with on-site visits where required. It all comes for a predictable monthly cost.
How quickly do you respond?
SLA response times start from 2 hours, with urgent, business-critical issues first. Outside our weekday hours of 9am to 5pm, raise a support ticket and it’s handled under your SLA terms.
We have our own IT person. Can you still help?
Yes. Co-managed IT is made for that. We add our helpdesk, monitoring and engineers, pick up the jobs your IT person doesn’t have time for, and cover holidays and sick days.
What happens in the free review?
It’s a free Business Technology Review of about 30 minutes, online or at your office. We look at how your systems, devices and Microsoft 365 are set up, what’s at risk and what could work better, then send you a short written summary of what we’d change first.
Can you help us get Cyber Essentials?
Yes. We check your setup against the five Cyber Essentials controls, fix the gaps with you and help you submit your assessment. We’re Cyber Essentials certified ourselves. See Cyber Essentials help for how it works.
Do you also build websites for Glenrothes businesses?
Yes. Our web designers build custom WordPress websites from £699 + VAT. See website design in Glenrothes.
IT support for Glenrothes, from a Fife team.
Tell us about your team and your current IT. We’ll show you what managed or co-managed support would look like for your business.
24 Guildhall Street, Dunfermline, Fife, KY12 7NS01383 840808info@universalcomputing.co.ukBook a free IT review →