IP Phone Systems · Teams Voice for Scottish businesses
Your business phone, inside Microsoft Teams.
We set up IP phone systems built on Microsoft Teams, so your team can make and take business calls on a laptop, a mobile or a desk phone. Teams Voice uses VoIP to replace old phone hardware with a cloud phone system, supported alongside the rest of your IT.
Is your business phone system stuck in the office while your team isn’t?
Traditional phone systems tie calls to a desk and a box of hardware. Teams Voice moves your business calls into Microsoft Teams, on the laptops and mobiles your team already carries.
Calls go unanswered when staff work from home
Calls ring in Teams on desktop and mobile, wherever your team is working
The old phone system needs servicing and nobody understands it
Cloud-based calling, with no on-site phone system to maintain
Adding a new starter means new hardware and a wait
Add or remove users quickly, without buying new hardware
Callers end up in the wrong place, or in nobody’s voicemail
Call queues, auto attendants and voicemail, all managed centrally
You’re worried about losing the number customers know
Existing numbers ported across during setup, in most cases
Your phones don’t connect to anything else you use
Teams Voice works with Microsoft 365 tools such as Outlook and SharePoint
Everything you need to move your calls to Teams.
We design the setup around how your business takes calls, then handle the switchover for you as a structured deployment.
Calls on any device
Make and take business calls on a desktop, the Teams mobile app or a compatible desk phone, anywhere with an internet connection.
Queues, menus and voicemail
Call queues, auto attendants and voicemail are managed centrally, so every caller reaches the right person or the right message.
Keep your existing numbers
In most cases, your current business numbers are ported into Teams Voice during setup, so customers keep calling the numbers they know.
Desk phones, if you want them
You don’t need desk phones, but we can supply compatible handsets for anyone who prefers one, such as a reception desk.
Secure from day one
Set up by a Microsoft Partner and configured to Microsoft best practice, with secure sign-ins and access controls built in from the start.
Supported with your IT
Optional ongoing support and management, provided remotely with SLA-backed response times, from the team that looks after the rest of your IT.
Managed IT services →A structured switchover, with minimal disruption.
We start with a free consultation to see whether Teams Voice suits your business, and to understand how calls come in: who answers, where they work and what should happen when nobody’s free.
Then we design your call routing, queues and auto attendants, port your numbers, set up users and devices, and train your team. Because it’s cloud-based, there’s no on-site phone system to maintain afterwards, and new starters can be added quickly.
- A free consultation to check Teams Voice is the right fit
- Call routing designed around how you work
- Number porting handled during setup
- User training for your whole team
- Add or remove users without new hardware
- Predictable monthly costs, not a maintenance-heavy phone system
More of the IT we look after.
Phones work best when the rest of your IT is in good shape. Here’s some of our recent managed IT, security and network work.
Scotland Tours
IT Support · Security · DunfermlineIT support and cybersecurity protection that keeps a tour operator’s systems running without a hitch.
Pickering Dental
Managed IT · InverkeithingRemote monitoring and managed IT that keeps a busy dental practice running smoothly.
Dunfermline Golf Club
Cloud · Network · DunfermlineCloud services and a corporate network for Dunfermline Golf Club, connected by Starlink satellite broadband.
From clients who trust us with their IT.
Our Google rating is 4.9 from 63 reviews. Here are three from clients whose IT we support.
“Always great people to deal with. Depth and breadth of knowledge meet our needs perfectly to help manage and grow our business with IT Support.”
“Their IT support is second to none, offering quick, efficient, and professional service every time we need it. From resolving technical issues to providing cybersecurity protection, they’ve kept our systems running smoothly without a hitch.”
“Their remote monitoring and management tools keep our operations running seamlessly, and any issues we’ve encountered have been resolved with impressive speed.”
IP phone systems: your questions answered.
Something else? Call 01383 840808, Monday to Friday, 9am to 5pm.
Is VoIP suitable for a small business?
Yes. Teams Voice is a VoIP system that scales from small teams to larger organisations without any on-site phone hardware, so it can grow with you. If you already use Microsoft 365, it’s a natural extension that makes more of what you already pay for.
Can we keep our existing phone numbers?
In most cases, yes. Existing business numbers can be ported into Teams Voice as part of the setup, so your customers keep calling the numbers they already know.
Do we need desk phones?
No. Your team can make and take calls in the Teams app on a desktop or mobile. If some people prefer a handset, such as whoever looks after reception, we can supply compatible desk phones.
Will it work for staff working from home?
Yes. As long as they have an internet connection, your team can make and receive business calls from anywhere, using your business numbers. That makes it a good fit for hybrid teams and businesses with more than one site.
What support do you offer after setup?
Ongoing support and management is optional, and provided remotely with SLA-backed response times. Your phones are supported alongside the rest of your IT, so there’s one team to call for everything.
How much does an IP phone system cost?
It depends on how many users you have and how your calls need to work. Our IP phone systems run on predictable monthly costs, rather than the upkeep of an old phone system, and we’ll give you a clear quote after a free consultation.
IP phone systems that move with your team.
Book a free review. We’ll look at how your business takes calls today, whether Teams Voice is the right fit, and what the switch would involve.
24 Guildhall Street, Dunfermline, Fife, KY12 7NS01383 840808info@universalcomputing.co.ukGet a free phone system review →